Terms of Service · Lacroo Pro

These Terms of Service (the "Terms") form a binding agreement between you and Lacroo Technologies Pty Ltd ABN _______________ ("Lacroo", "we", "us", or "our") and govern your use of the Lacroo Pro platform, comprising the web application at app.lacroo.ai, the mobile applications published on the Apple App Store and Google Play Store, the documentation site at docs.lacroo.ai, and the supporting API at api.lacroo.ai (together, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Who can use the Service

Lacroo Pro is a business-to-business platform intended for use by construction industry professionals — head contractors, supervisors, engineers, field workers, suppliers, and authorised administrators ("Users"). Access is granted by an organisation that has entered into a subscription with Lacroo (the "Customer").

You must be at least 18 years of age to use the Service.
You must use the Service only in the course of your work for or with a Customer that has authorised your access.
You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

2. Account access and roles

Customer administrators control which Users have access to a given organisation, project, or feature within the Service. Lacroo does not invite end Users directly except where explicitly requested by a Customer admin.

Roles available include but are not limited to: master administrator, organisational manager, supervisor, senior supervisor, engineer, field worker, supplier, and client.
Authentication is provided through Better Auth and, where configured, Microsoft Entra single sign-on.
Field workers may be granted access via QR-based registration tokens issued by their Customer. Such tokens are tenant-scoped and time-bound.

3. Acceptable use

You agree not to use the Service in any way that:

Violates any applicable law, regulation, or workplace health and safety obligation.
Infringes the intellectual property, privacy, or other rights of any person or organisation.
Uploads or transmits malicious code, viruses, or content intended to disrupt, damage, or gain unauthorised access to systems.
Interferes with or disrupts the integrity or performance of the Service, including by attempting to circumvent rate limits, tenant boundaries, or authentication mechanisms.
Reverse-engineers, decompiles, or otherwise attempts to derive the source code of the Service except to the extent permitted by law.
Uploads content that is unlawful, defamatory, obscene, harassing, or otherwise objectionable.
Uses the Service to develop a competing product or to benchmark the Service for commercial purposes without our prior written consent.
Allows any third party to use your account or shares your credentials with another person.

We may suspend or terminate accounts engaged in any of the above conduct without prior notice where the continued use poses a material risk to other Users, the integrity of the Service, or third parties.

4. Customer data and ownership

The Customer owns all data its Users contribute to the Service, including project records, prestarts, diaries, dockets, plant register entries, photographs, voice transcripts, and custom fields ("Customer Data"). Lacroo claims no ownership of Customer Data.

By using the Service, you grant Lacroo a non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, and process Customer Data solely as necessary to provide the Service to the Customer and to perform our obligations under these Terms and our agreement with the Customer.

Lacroo handles personal data in accordance with our Privacy Policy, which forms part of these Terms.

5. Lacroo's intellectual property

The Service itself — including its software, design, documentation, brand marks, and trade names — is owned by Lacroo or our licensors and is protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except the limited right to use it as described here.

6. Service availability

We strive to maintain high availability of the Service. We may schedule maintenance windows or release updates that result in temporary interruption. Where practical, we will notify Customer administrators in advance of planned downtime.

We do not warrant that the Service will be uninterrupted, error-free, or that all defects will be corrected. The Service is provided on an "as is" and "as available" basis. Any formal service-level commitments are governed by the written master subscription agreement, order form, or service order between Lacroo and the Customer.

7. Subscriptions and fees

Use of the Service is contingent on a valid subscription held by the Customer. Fees, billing terms, and entitlements are governed by the Customer's order form or master subscription agreement with Lacroo. As an end User, you do not transact directly with Lacroo for use of the Service unless explicitly stated.

8. Confidentiality

Each party agrees to protect the other's confidential information using the same degree of care it uses to protect its own confidential information of like importance, and not less than a reasonable degree of care. Confidential information includes Customer Data, security details, non-public business information, and the terms of any underlying subscription agreement.

9. Third-party services

The Service may integrate with or surface content from third-party services (for example Microsoft Entra for SSO, Postmark for transactional email, Google Maps for reverse geocoding, OpenAI Whisper for voice transcription, Sentry and Axiom for telemetry). Use of those third-party services is subject to their own terms and privacy notices, and Lacroo is not responsible for their content or operation.

10. Suspension and termination

Lacroo may suspend or terminate your access to the Service:

Immediately, where you have materially breached these Terms.
Where the Customer that authorised your access has had its subscription suspended or terminated.
Where required by law, or where continued access poses a risk to the security or integrity of the Service.

You may terminate your individual access at any time by contacting your Customer's administrator, by deleting your account in-app via Profile → Delete My Account, or by visiting app.lacroo.ai/delete-account and following the email confirmation flow.

On termination, your right to use the Service ceases. Customer Data export and retention on termination is governed by the Customer's subscription agreement with Lacroo and the retention policies described in our Privacy Policy.

11. Warranty disclaimer

To the maximum extent permitted by law, Lacroo disclaims all warranties — whether express, implied, statutory, or otherwise — regarding the Service, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The Service is provided "as is" and "as available". We do not warrant that the Service will meet your requirements or be free from errors.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

12. Limitation of liability

To the maximum extent permitted by law, Lacroo's total aggregate liability arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, will not exceed the fees paid by the Customer for use of the Service in the twelve (12) months immediately preceding the event giving rise to liability, or AUD $100, whichever is greater.

Neither party will be liable for any indirect, special, incidental, consequential, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of data, or business interruption, even if advised of the possibility of such damages.

13. Indemnification

You agree to indemnify and hold harmless Lacroo, its officers, employees, and subcontractors from any claims, losses, liabilities, or expenses (including reasonable legal fees) arising out of:

Your breach of these Terms or any applicable law.
Your unauthorised use of the Service or Customer Data outside the scope of your role.
Content you upload to the Service that infringes the rights of any third party.

14. Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales for any dispute arising under or in connection with these Terms.

15. Dispute resolution

Before commencing any legal proceeding, the parties agree to attempt to resolve any dispute by good-faith negotiation. If unresolved within thirty (30) days, the dispute may be referred to mediation administered by the Resolution Institute under its Mediation Rules. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief.

16. Changes to these Terms

We may update these Terms from time to time as the Service evolves or as laws change. Material changes will be communicated to active Users by in-app notice and, where possible, by email at least 14 days before taking effect. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

17. General

Entire agreement. These Terms, together with the Privacy Policy and any written subscription agreement between the Customer and Lacroo, constitute the entire agreement regarding your use of the Service.
Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force and effect.
Waiver. No failure or delay by Lacroo in exercising a right under these Terms operates as a waiver of that right.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. Lacroo may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Force majeure. Neither party is liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, or material failure of telecommunications or internet infrastructure.

18. Contact

Lacroo Technologies Pty Ltd
Email: legal@lacroo.ai
General enquiries: hello@lacroo.ai
Privacy enquiries: privacy@lacroo.ai